Shipping policy
Shipping Policy
At Lumen & Co, we ship to customers worldwide.
Processing Time
Orders are processed within [1–3] business days after payment confirmation. You'll receive a confirmation email once your order has shipped.
Shipping Rates & Delivery Times
Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method. Estimated delivery times:
- Domestic: [3–7] business days
- International: [7–21] business days
Delivery times are estimates and are not guaranteed, as they can be affected by customs processing, carrier delays, or local holidays.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor its progress.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at [giraethan2011@gmail.com] and we'll help track it down.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address, though we're happy to assist where possible.